Refund and Cancellation Policy
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This policy outlines the terms under which refunds and cancellations are handled for Pencil Box Quiz event registrations, operated under Quiz Village.
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1. Registration Fee
The registration fee for Pencil Box Quiz is non-refundable once payment has been successfully completed, except in the circumstances outlined below.
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2. Cancellation by Participant
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If you wish to cancel your registration, please contact us at least 48 hours before the scheduled event date.
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Cancellations made within this window may be eligible for a partial refund at our discretion, less any applicable payment gateway or transaction fees.
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Cancellations made less than 48 hours before the event, or after the event has taken place, are not eligible for a refund.
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3. Duplicate Payments
In the event a participant is accidentally charged more than once for the same registration (for example, due to a technical error or accidental double submission), we will identify and refund the duplicate charge in full, less any non-recoverable payment gateway fees, within 7-10 business days of the issue being confirmed.
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4. Event Cancellation or Postponement by Us
If we cancel or indefinitely postpone the event for any reason, all registered participants will be offered a choice of:
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A full refund of the registration fee, or
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Transfer of their registration to a rescheduled date, if one is announced
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5. Technical Issues
We are not responsible for a participant's inability to join or participate in the quiz due to their own internet connectivity, device issues, or issues outside our control. Such circumstances do not qualify for a refund.
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6. How to Request a Refund
To request a refund under the eligible circumstances above, please email us with your registration details (name, email used for registration, and order/ticket number): Email: quizvillage.india@gmail.com
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7. Refund Processing
Approved refunds will be processed to the original payment method via Razorpay within 7-10 business days of approval.
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8. Changes to This Policy
We may update this Refund and Cancellation Policy from time to time. The updated policy will be posted on this page with a revised date.